GENERAL TERMS & CONDITIONS (GTC)

1. Scope of Application and Definitions

1. These General Terms and Conditions (GTC) apply to all reservations and accommodation contracts concluded between Tara Meran – Fischerngut (hereinafter the “Accommodation Provider”) and guests or contractual partners.

2. A Guest is any natural person who makes use of accommodation services.
   A Contractual Partner is any natural or legal person who concludes the accommodation contract, even if the booking is made for a guest.

3. An Accommodation Contract is the contract concluded between the Accommodation Provider and the Contractual Partner for the paid provision of accommodation including ancillary services.

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2. Reservation and Conclusion of Contract

1. Reservations are generally made via the Accommodation Provider’s online booking systems or via authorised booking platforms. Other booking methods require the express consent of the Accommodation Provider.

2. By submitting a booking, the Contractual Partner makes a binding offer. The accommodation contract is concluded upon written booking confirmation by the Accommodation Provider and timely payment of the agreed deposit.

3. The full amount must be paid within 5 days of invoice issuance, unless otherwise agreed.

4. If the contract is concluded less than 6 weeks before the start of the rental period, the total rental price and the security deposit are due for payment immediately upon receipt of the booking confirmation.

5. The remaining balance and the security deposit must be received by the Accommodation Provider no later than 6 weeks before arrival. In the event of late payment, the Accommodation Provider is entitled to withdraw from the contract and charge cancellation fees in accordance with Clause 4.

6. If the Contractual Partner is wholly or partially in default of payment, the Accommodation Provider is entitled, after an unsuccessful reminder, to withdraw from the contract and charge cancellation fees pursuant to Clause 4.

7. Offers made by the Accommodation Provider are non‑binding and subject to change. Any extension of the stay requires a separate written agreement.

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3. Prices, Payment and Security Deposit

1. All prices are quoted in euros and are gross prices unless expressly stated otherwise.

2. Unless otherwise agreed 100% of the total price is due upon booking

3. Accepted methods of payment are indicated during the booking process. The Accommodation Provider is entitled to carry out a pre‑authorisation.

4. A security deposit of EUR 1,000 is required to secure any potential claims.

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4. Cancellation, No‑Show and Rebooking

1. For bookings with rates expressly designated as “cancellable”, the cancellation conditions stated during the booking process shall apply.

2. Rebookings of an already booked and paid reservation are possible up to 4 months before the start of the rental period, subject to availability, and will be charged a processing fee of EUR 100; any price differences must be paid by the Contractual Partner.

3. Cancellation of the accommodation contract by the Contractual Partner must be made exclusively in writing (by post or email). The date of receipt by the Accommodation Provider shall be decisive. The following cancellation fees apply:

   • up to 5 months before the start of the rental period: no cancellation fee

   • 5 to 3 months before the start of the rental period: 30% of the total price

   • 3 months to 6 weeks before the start of the rental period: 50% of the total price

   • from 6 weeks before the start of the rental period, in the event of no‑show or early departure: 100% of the total price

4. Cancellation fees shall be reduced by any amounts generated through a replacement booking accepted by the Accommodation Provider for the same period.

5. The Accommodation Provider is entitled to terminate the contract with immediate effect if the Contractual Partner, fellow travellers or guests endanger others or behave in a grossly contractual‑breaching manner. In such cases, the entitlement to the agreed remuneration remains in force, less any expenses saved or income generated through alternative rental.

6. Subletting, onward letting or use for commercial purposes is prohibited and entitles the Accommodation Provider to terminate the contract without notice and to demand vacating of the accommodation within 6 hours.

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5. Arrival and Departure

1. The accommodation is available from 4:00 p.m. on the day of arrival and must be vacated by 11:00 a.m. on the day of departure, unless otherwise agreed.

2. In the event of late departure, the Accommodation Provider is entitled to charge an additional overnight rate.

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6. Use of the Accommodation

1. The accommodation may be used exclusively for accommodation purposes.

2. Transfer or making the accommodation available to third parties is not permitted.

3. The Guest undertakes to treat the accommodation and its furnishings with due care.

4. The accommodation is booked and made available exclusively for the number of guests and bedrooms agreed at the time of booking. The standard allocation is as follows:
   – up to 10 guests: 5 bedrooms
   – 11–12 guests: 6 bedrooms
   – 13–14 guests: 7 bedrooms

5. Where a reduced number of guests is booked, a discounted rate may apply. In such cases, bedrooms and bathrooms not included in the booked occupancy level shall be closed off and are not available for use during the stay.

6. Guests acknowledge that access is limited strictly to the bedrooms and bathrooms allocated to the booked occupancy. Use of additional bedrooms or bathrooms not included in the booking is not permitted unless expressly agreed in advance in writing and may result in additional charges.

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7. Duties of Care of the Guest

1. The Guest is liable for all damage caused by themselves, fellow travellers or guests and must report such damage immediately.

2. All doors and windows must be properly closed when leaving the accommodation. The Guest shall be fully liable for any damage resulting from a breach of this obligation.

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8. Liability of the Accommodation Provider

1. Towards consumers, the Accommodation Provider shall only be liable for damage caused intentionally or by gross negligence, except in the case of personal injury.

2. The Accommodation Provider assumes no liability for services provided by third parties that are merely arranged.

3. Liability for loss of valuables exists only within the scope of the statutory provisions (§§ 970 et seq. Austrian Civil Code – ABGB).

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9. Liability of the Guest

1. The Guest is liable for all damage caused by themselves or their fellow travellers.

2. The Accommodation Provider is entitled to offset claims against the security deposit or the Guest’s payment method.

3. The Guest is also responsible for ensuring compliance with these GTC by their fellow travellers and guests.

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10. Miscellaneous Provisions

1. The Guest confirms that they have valid liability insurance.

2. In the event of necessary maintenance work, the Accommodation Provider or its authorised representatives must be granted access to the accommodation.

3. All fees and charges associated with the accommodation contract shall be borne by the Contractual Partner.

4. Where several Contractual Partners are involved, they shall be jointly and severally liable.

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11. House Rules / Right of Admission

The Accommodation Provider exercises the right of admission and may exclude guests from their stay in the event of serious breaches of these GTC or the house rules.

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12. Data Protection

Personal data are processed in accordance with the GDPR and the privacy policy published on the website.​​

13. Termination of the Contract

1. The accommodation contract ends upon expiry of the agreed period of stay.

2. Early departure does not affect the Accommodation Provider’s entitlement to the agreed remuneration.

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14. Applicable Law and Place of Jurisdiction

1. Austrian law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods.

2. For business customers, the competent court in Vienna is agreed as the exclusive place of jurisdiction. Mandatory statutory places of jurisdiction apply to consumers.

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15. Final Provisions

1. Amendments or supplements must be made in writing.

2. Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected.

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